Payouts & Courier Delivery: Everything You Need to Know About MastRewards Claims
Transparency and reliability are the cornerstones of PlayMast. When you dedicate time and effort to share great content and climb the MastRewards milestone ladder, we ensure that every single reward claim is processed swiftly and communicated clearly.
Here is a complete overview of our claim verification, dispatch timelines, and delivery policies.
1. What Happens When You Submit a Claim?
As soon as you click "Claim Reward" on an unlocked prize:
- Automated Verification: The system locks in your verified event view count and creates an official claim record in the admin fulfillment queue.
- Anti-Fraud Integrity Check: Our view engine confirms that view timestamps fall within the official event duration and pass standard bot-filtering rules.
- Status Updates: You can monitor the live status of your claim (
Pending,Approved,Dispatched,Completed) directly under "My Claimed Rewards" in the MastRewards tab.
2. UPI Cash Payout Timelines
For rewards marked as UPI:
- Required Info: A valid UPI Virtual Payment Address (e.g.
9876543210@paytm,username@oksbi,user@apl). - Processing Time: Transferred within 24 to 48 business hours after view verification.
- Notification: You will receive an in-app update and a detailed email containing the official bank UTR / transaction reference number.
3. Courier Delivery for Physical Gifts
For rewards marked as Delivery (Smartwatches, Earbuds, Gadgets):
- Required Info: Recipient full name, active 10-digit mobile number, full postal address with landmark, and 6-digit pincode.
- Shipping Partners: Packages are dispatched via reputed national logistics networks (e.g. BlueDart, Delhivery, DTDC, India Post).
- Live Tracking: Once dispatched, your claim details and confirmation email are updated with the official courier name and live tracking number.